Introduction
Dengtai Industrial Co., Ltd. ("Dengtai," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at cope-cage.com (the "Site") or interact with us through sales inquiries, quotations, and customer support channels.
By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Site immediately.
1. Information We Collect
Personal Information
We may collect personally identifiable information ("Personal Information") that you voluntarily provide to us, including but not limited to:
- Full name
- Email address
- Phone number (including WhatsApp)
- Company name and job title
- Shipping and billing address
- Country of residence
- Any other information you include in your inquiry or quote request
Non-Personal Information
When you visit our Site, we may automatically collect certain non-personal information, such as:
- Browser type and version
- Operating system
- IP address
- Referring URL
- Pages viewed and time spent on the Site
- Device type and screen resolution
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries, quote requests, and customer support needs
- To process and fulfill orders for cope cages, armor components, and related products
- To communicate with you about order status, shipping, and delivery
- To send technical documentation, product specifications, and certifications
- To improve our website, products, and services
- To comply with legal obligations and enforce our terms of service
- To send marketing communications only with your explicit consent
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context. We process your information when:
- You have given us explicit consent (e.g., subscribing to our newsletter)
- The processing is necessary for the performance of a contract with you (e.g., fulfilling an order)
- The processing is necessary for our legitimate business interests (e.g., improving our products and services)
- We need to comply with a legal obligation
4. Data Sharing and Disclosure
We do not sell, trade, or rent your Personal Information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our website, processing payments, shipping orders, and conducting business operations. These providers are contractually bound to keep your information confidential.
- Legal Compliance: When required by law, court order, or governmental regulation, we may disclose your information to comply with applicable legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.
- With Your Consent: We may share your information for any other purpose with your explicit consent.
5. International Data Transfers
Dengtai Industrial Co., Ltd. is based in China. If you are visiting our Site from outside China, please be aware that your information may be transferred to, stored, and processed in China or other countries where our service providers operate. By using our Site, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy.
6. Data Retention
We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Typically, we retain inquiry and order-related data for a period of 5 years after your last interaction with us. Marketing data is retained until you withdraw your consent or unsubscribe.
7. Data Security
We implement industry-standard technical and organizational security measures to protect your Personal Information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmitted through our Site
- Secure server infrastructure with firewall protection
- Access controls and authentication for internal systems
- Regular security audits and vulnerability assessments
- Employee training on data protection and privacy best practices
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
8. Your Data Protection Rights
Depending on your jurisdiction, you may have the following rights regarding your Personal Information:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal retention obligations.
- Right to Restrict Processing: Request that we limit the processing of your data under certain circumstances.
- Right to Data Portability: Request transfer of your data to another service provider in a structured, machine-readable format.
- Right to Object: Object to the processing of your data for direct marketing purposes or on grounds relating to your particular situation.
- Right to Withdraw Consent: Withdraw your consent at any time where we relied on your consent to process your data.
To exercise any of these rights, please contact us using the information in Section 12. We will respond to your request within 30 days.
9. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. A cookie is a small text file stored on your device by your web browser.
Types of Cookies We Use
- Essential Cookies: Required for the basic functionality of our Site. These cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our Site by collecting anonymous information about pages visited and time spent.
- Functional Cookies: Remember your preferences and settings for a personalized experience.
You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Site. We do not use cookies for targeted advertising purposes.
10. Third-Party Links
Our Site may contain links to third-party websites, such as payment processors or shipping carriers. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children's Privacy
Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect Personal Information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly. If you believe a child has provided us with personal data, please contact us immediately.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Company: Dengtai Industrial Co., Ltd.
- Email: sales@dtsteelladder.com
- Phone: +86 186 1234 5678
- WhatsApp: +86 186 1234 5678
- Address: No. 88, Industry Road, Zhengzhou, Henan, China
13. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to the Site, with the "Last Updated" date revised accordingly. We encourage you to review this Privacy Policy periodically. Material changes will be communicated via a prominent notice on our Site or via email where appropriate.
Last Updated: July 10, 2026